Policies - Saguaro Aquatics

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TERMS OF SERVICE

By enrolling and/or participating in services from Saguaro Aquatics you agree to accept these services under the following Terms of Service. From time to time Saguaro Aquatics will run promotions. Policies and terms of purchase may differ from the policies below for promotions, in which case the promotional policies will be posted with the promotion.

 

ABSENCE / MAKE-UP POLICY

Saguaro Aquatics sells lessons at a specific day and time, not a general lesson that can be taken at any time or day of your choice.  To schedule a Make-Up go to Saguaroaquatics.com and click the gray Make-Up Request button at the top right. Below are our Make-Up Policies.

  1. We provide a maximum of 1 make up per month regardless reason or number of absences. 

  2. Make-Ups are provided based on availability in an appropriate Class Level at a time you can attend.

  3. We do not provide Make-Ups for missed Make-Ups.

  4. Make ups must be scheduled via the Make-Up Request form at com during the month in which the absence occurs in an existing group class.

We STRONGLY encourage you to attend the class day/time that you purchased to avoid the possibility of not receiving a lesson that you paid for due to lack of availability for make ups (especially in the summer time when a majority of our classes are full).

  

ENROLL / WITHDRAWAL

Enrollment is continuous/perpetual until a Withdrawal notice is provided using the Withdrawal form at Saguaraquatics.com. Below are our policies for Withdrawals.

  1. Withdrawals on or before the 15th of the CURRENT month apply to the current month (your last lesson is at the end of the current month). Withdrawals received after the 15th of the current month apply to next month (your last lesson is at the end of next month) – NO EXCEPTIONS! We provide notification of this policy on this policy page, in the registration confirmation email sent to you at the time of registration, on your payment receipts and the waiver we ask that you sign prior to your first lesson.

  2. You may withdraw at any time. Withdrawal notices must be provided via the Black WITHDRAWAL BUTTON located in the upper right corner of our website. This is the ONLY method by which we accept Withdrawals. 

 

ANNUAL FAMILY REGISTRATION FEE

The $35 annual Family Registration fee is due at the time of registration. There is one fee per family, per calendar year. The fee is charged when enrolling for the first time each calendar year.

 

ADDITIONAL FEES

  1. In the event of a PARTIAL MONTH purchase, there is a $35 Custom Schedule Fee per child.

  2. A $10 late fee will be assessed to your account if we are unable to collect payment on the 1st of the month via the credit card on file for your account. You may update payment info via the Parent Portal.

 

PAYMENT

We require a credit card on file in order to enroll. Payment is due on the 1st day of each month. The credit card on file will be charged on the 1st day of each month. ONCE PAYMENT IS PROCESSED THERE ARE NO REFUNDS OR CREDITS.

 

CLASS CANCELLATIONS

Saguaro Aquatics will provide Make Ups for weather related cancellations and class cancellations initiated by Saguaro Aquatics. These Make-Ups DO NOT count towards the one Make-Up per month policy. In the event we cancel you will be notified via e-mail and text as soon as the decision to cancel has been made. Weather cancellations in Tucson can be sudden and last minute.

  1. Make-up lessons must be completed in the month in which the class was cancelled.

  2. Classes that complete 15 minutes or more of lesson time, before or after a weather related cancellation period, will not be made up.

  3. If you choose to skip a lesson due to weather and we do not cancel the normal Absence/Make Up policy applies.

  4. We DO NOT provide credits or refunds for class cancellations. The credit for a Class Cancellation must be redeemed in the form of a Make-Up lesson.

 

PROPER ATTIRE

Proper attire is required by all patrons over the age of 2 years in all common areas of our facilities. Saguaro Aquatics reserves the right to define proper attire. Proper attire is age and gender specific. In the event that proper attire is called into question, Saguaro Aquatics will act to protect our students, patrons, and instructors.

 

COACHES

  1. We do NOT guarantee a specific Coach, regardless of any promotion we offer, or your scheduling flexibility.  We stress that we sell swim lessons, NOT Coaches. We ask that you trust our curriculum, training process and staffing selections to provide you with a quality instructor for all swim lessons you purchase from Saguaro Aquatics.

  2. We do not refund, pro-rate, or otherwise compensate in the event of change in your Coach.

 

PARENT PARTICIPATION

 For the best swimming lesson experience and to remain in compliance with our insurance requirements parents are not permitted to enter or actively participate in lessons, other than in our Parent and Tot classes. Please provide our Coaches space to bond and begin to teach your child.