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POLICIES& TERMS OF SERVICE

The following Terms of Service DO NOT CHANGE in regards to personal circumstances.

MAKE-UP POLICY

Saguaro Aquatics sells lessons at a specific day and time, not a general lesson that can be taken at any time or day of your choosing. ACTIVE client (currently enrolled in lessons) are eligible to schedule a Make Up. To schedule a Make-Up go to Saguaroaquatics.com and click the pink Client Portal button at the top . Below are our Make-Up Policies.
  • All make ups must be scheduled via the Client Portal. When possible we ask that you also notify us of in advance of absences in the Client Portal, so that we may fill your absence with someone else’s make up.
  • We provide a maximum of 2 make up per month regardless reason or number of absences. DUE TO CURRENT CIRCUMSTANCES, SAGUARO AQUATICS IS ALLOWING UNLIMITED MAKE UPS FOR THE REST OF 2020 – BASED ON AVAILABILITY AND SCHEDULE VIA YOUR CLIENT PORTAL.
  • Make-Ups are provided based on availability in an appropriate Class Level at a time you can attend.
  • 24 hours cancellation notice required to reschedule a make up. Make ups cancelled less than 24 hours prior to the make up will not be rescheduled. Make up cancellations are completed in the Client Portal.
  • We STRONGLY encourage you to attend the class day/time that you purchased to avoid the possibility of not receiving a lesson that you’ve paid for due to the lack of availability of make ups that meet your request (especially in the summer when a majority of our classes are full).

ENROLL / WITHDRAWAL

Saguaro Aquatics provides swimming related services in the form a monthly membership. Membership is continuous/perpetual until a Withdrawal notice is provided using the Withdrawal form at Saguaraquatics.com. Below are our policies for Withdrawals.
  • Withdrawals on or before the 15th of the CURRENT month apply to the current month (your last lesson is at the end of the current month). Withdrawals received after the 11:59pm on the 15th of the current month apply to next month– NO EXCEPTIONS! Your last lesson is at the end of next month. We provide notification of this policy on this policy page, in the registration confirmation email sent to you at the time of registration, deck signage, on your payment receipts and the electronic waiver signed prior to your first lesson.
  • Withdrawal notices must be provided via the Black WITHDRAWAL BUTTON located in the upper right corner of our website. This is the ONLY method by which we accept Membership Withdrawals.

ANNUAL FAMILY REGISTRATION FEE

The $35 annual Family Registration fee is due at the time of registration. There is one fee per family, per calendar year. The fee is charged when enrolling for the first time each calendar year.

ADDITIONAL FEES

  • In the event of a PARTIAL MONTH purchase, there is a $25 Custom Schedule Fee per child.
  • A $10 late fee will be assessed to your account if we are unable to collect payment on the 1st of the month via the credit card on file for your account. You may update payment info via the Parent Portal.

PAYMENT

We require a credit card on file in order to enroll and participate in programming. Payment is due on the 1st day of each month. The credit card on file will be charged on the 1st day of each month. ONCE PAYMENT IS PROCESSED THERE ARE NO REFUNDS OR CREDITS. This includes if you choose to switch from 2 day per week classes to 1 day per week classes.

CLASS CANCELLATIONS

Saguaro Aquatics will provide Make Ups and class cancellations initiated by Saguaro Aquatics, including weather related cancellations. These Make-Ups DO NOT count towards the one Make-Up per month policy. In the event we cancel you will be notified via e-mail and text as soon as the decision to cancel has been made. Weather cancellations in Tucson can be sudden and last minute.
  • Make-up lessons must be completed in the month in which the class was cancelled, unless the absence occurs on the last lesson of the month
  • Classes that complete 15 minutes or more of lesson time, before or after a weather related cancellation period, will not be made up.
  • If you choose to skip a lesson due to weather and we do not cancel the normal Absence/Make Up policy applies.
  • We DO NOT provide credits or refunds for class cancellations. The compensation for a Class Cancellation must be redeemed in the form of a Make-Up lesson.

PROPER ATTIRE

Proper attire is required by all patrons over the age of 2 years in all common areas of our facilities. Saguaro Aquatics reserves the right to define proper attire. Proper attire is age and gender specific. In the event that proper attire is called into question, Saguaro Aquatics will act in the best interest of students, patrons, and instructors.

COACHES

  • We do NOT guarantee a specific Coach, including Make Ups. We stress that we sell swimming lessons, NOT Coaches. We ask that you trust our curriculum, training process and staffing selections to provide a quality instructor for all swimmimng lessons that you purchase from Saguaro Aquatics.
  • We do not refund, pro-rate, or otherwise compensate in the event of a change in your Coach.

PARENT PARTICIPATION

For the best swimming lesson experience and to remain in compliance with our insurance requirements parents are not permitted to enter or actively participate in lessons, other than in our Parent and Tot classes. Please provide our Coaches space to bond and begin to teach your child. Interfering with lessons prevents the student/coach bonding process and is counter productive to the learn-to-swim process.
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Our team
Behind Every swimmer