POLICIES & TERMS OF SERVICE
The following Terms of Service DO NOT CHANGE in regards to personal circumstances.
MAKE-UP POLICY
- All make ups must be scheduled via the Client Portal. When possible we ask that you also notify us in advance via the Client Portal, so that we may fill your absence with someone else’s make up.
- We provide a maximum of 1 Make-Up per month for those attending one day per week, and 2 make up per month for those attending two days per week, regardless reason or number of absences.
- Make-Ups are provided based on availability in an appropriate Class Level at a time you can attend.
- 24 hour cancellation notice is required to reschedule a make up. Make ups cancelled less than 24 hours prior to the make up will not be rescheduled. Make up cancellations are completed in the Client Portal.
- We STRONGLY encourage you to attend the class day/time that you purchased to avoid the possibility of not receiving a lesson that you’ve paid for due to the lack of availability of make ups that meet your request (especially in the summer when a majority of our classes are full).
ENROLL / WITHDRAWAL
- Withdrawals on or before the 15th of the CURRENT month apply to the current month (your last lesson is at the end of the current month). Withdrawals received after the 11:59pm on the 15th of the current month apply to next month– NO EXCEPTIONS! We provide notification of this policy on this policy page, in the registration confirmation email sent to you at the time of registration, deck signage, on your payment receipts and the electronic waiver signed prior to your first lesson. We provide a Late Withdrawal option of $50/child.
- Withdrawal notices must be provided via the Black WITHDRAWAL BUTTON located in the upper right corner of our website. This is the ONLY method by which we accept Membership Withdrawals.
ANNUAL FAMILY REGISTRATION FEE
The $40 annual Family Registration fee is due at the time of registration. There is one fee per family, per calendar year. The fee is charged when enrolling for the first time each calendar year. Just like lesson fees, Registration Fees are NON-REFUNDABLE.
ADDITIONAL FEES
- In the event of a PARTIAL MONTH purchase, there is a $25 Custom Schedule Fee per child.
- A $10 late fee will be assessed to your account if we are unable to collect payment on the 1st of the month via the credit card on file for your account. You may update payment info via the Parent Portal.
- There is a $50 per child Late Withdrawal Fee instead of a full month of lesson fees in the event that your lessons are cancelled after the 15th of the current month. The Late Withdrawal option is available between the 15th and the last day of the month. After lesson fees have been processed there are NO REFUNDS or CREDITS.
PAYMENT
We require a credit card on file in order to enroll and participate in our programming. Payment is due on the 1st day of each month. The credit card on file will be charged on the 1st day of each month. ONCE PAYMENT IS PROCESSED THERE ARE NO REFUNDS OR CREDITS. This includes if you choose to switch from 2 day per week classes to 1 day per week classes. We accept credit cards only. We do not accept cash or check.
CLASS CANCELLATIONS
Saguaro Aquatics will provide Make Ups and class cancellations initiated by Saguaro Aquatics, including weather related cancellations. These Make-Ups DO NOT count towards the one Make-Up per month policy. In the event we cancel, you will be notified via e-mail and text as soon as the decision to cancel has been made. Weather cancellations in Tucson can be sudden and last minute.
- Classes that complete 15 minutes or more of lesson time, before or after a weather related cancellation period, will not be made up.
- If you choose to skip a lesson due to weather and we do not cancel, the normal Absence/Make Up policy applies.
- We DO NOT provide credits or refunds for class cancellations. The compensation for a Class Cancellation must be redeemed in the form of a Make-Up lesson.
PROPER ATTIRE
COACHES
- We do NOT guarantee a specific Coach, including Make Ups. We stress that we sell swimming lessons, NOT Coaches. We ask that you trust our curriculum, training process and staffing selections to provide a quality instructor for all swimmimng lessons that you purchase from Saguaro Aquatics.
- We do not refund, pro-rate, or otherwise compensate in the event of a change in your Coach.
PARENT PARTICIPATION
For the best swimming lesson experience and to remain in compliance with our insurance requirements parents are not permitted to enter or actively participate in lessons, other than in our Parent and Tot classes. Please provide our Coaches space to bond with and teach your child. Interfering with lessons prevents the student/coach bonding process and is counter productive to the learn-to-swim process your child and the other children in the lesson.
