POLICIES & TERMS OF SERVICE
The following Terms of Service DO NOT CHANGE in regards to personal circumstances.
ANNUAL FAMILY REGISTRATION FEE
The $40 Annual Family Registration fee is due at the time of registration. There is one fee
per family, per calendar year. The fee is charged when enrolling for the first time each
calendar year. Like tuition fees, registration fees are NON-REFUNDABLE.
PAYMENT
All clients are required to place a credit card on file in order to enroll, including those
paying through a third party. We do not accept cash or check.
Payment is processed with the card on file on the 1st day of each month for all private-pay
clients and clients with ESA debit cards. ONCE PAYMENT IS PROCESSED THERE ARE NO
REFUNDS OR CREDITS. If your enrollment is modified in a way that generates a credit on
your account, this credit is non-refundable and will be applied towards the next month’s
tuition fees.
We accept third-party payments through ESA and Arizona Friends of Foster Children
Foundation (AFFCF). We do not accept payments from any other third-party payers. Please
see our ESA/AFFCF billing procedure for further details.
CONTINUOUS ENROLL / WITHDRAWAL
Enrollment is continuous/perpetual until a withdrawal request is provided using the
Withdrawal form at Saguaraquatics.com. Withdrawal policies are stated below:
- A completed withdrawal request must be submitted in order to stop classes. Verbal/emailed withdrawal requests will not be accepted- NO EXCEPTIONS! Withdrawal requests are found in the upper right corner of the website (www.saguaroaquatics.com> OTHER>Withdrawal), NOT THE CLIENT PORTAL!
- Withdrawal requests must be submitted on or before the 15th of the CURRENT month to withdraw from lessons at the end of the current month. We provide notification of this policy on this policy page, in the registration confirmation email sent to you at the time of registration, on your payment receipts, and on the waiver that we ask you to sign before your first lesson.
- LATE WITHDRAWAL: Withdrawal requests submitted after the 15th of the month are considered late. After the 15th, the student is regarded as enrolled in the following month, and tuition for that month will be processed on the 1st. Late withdrawals may be submitted between the 16th and the last day of the month and are subject to a $50 late withdrawal fee per child. A late withdrawal may be applied to the current month only if the $50 fee is accepted and paid in full before the end of the month. If the late withdrawal fee is not accepted and processed by the end of the current month, the student will remain enrolled in the next month’s session. In this case, the withdrawal will take effect at the end of the following month. No exceptions.
MAKE-UP POLICY
Saguaro Aquatics provides swim lessons at a specific, pre-arranged day and time. Drop-in
lessons are not provided. We provide a maximum of 1 make-up per month for those who
attend classes once/week, and 2 make-ups per month for those who attend twice/week,
regardless of the reason or number of absences. Please see additional details regarding
our absence/make-up policy below:
- MAKE-UPS MAY ONLY BE SCHEDULED WHILE ACTIVELY ENROLLED IN CLASSES.
- Enrolled clients are encouraged to schedule their absences in advance, using the Client Portal to increase make-up availability for other clients.
- Make-ups are provided based on availability in an appropriate class level.
- Make-ups canceled by the client without a 24-hour notice cannot be rescheduled. Make-up cancellations are completed in the Client Portal.
- Make-ups EXPIRE at the end of each calendar year.
- We STRONGLY encourage you to attend the class day/time that you purchased to avoid the possibility of not receiving a lesson that you’ve paid for due to the lack of availability of make-up availability at your preferred timeframe (especially in the summertime when a majority of our classes are full).
CLASS CANCELLATIONS
- Saguaro Aquatics will provide make-ups for all class cancellations initiated by Saguaro Aquatics including weather related cancellations. These make-ups DO NOT count towards the monthly maximum for the swimmer.
- When classes are canceled, families are notified of the cancellation via e-mail and text as soon as possible. Depending on the nature of the cancellation, sometimes it is unavoidable that this communication may occur with short notice.
- Makeups will not be offered when a class is cancelled with less than 15 minutes left. If a family chooses to skip a lesson due to weather/a different child’s class being canceled, the normal Absence/Make Up policy applies.
- Makeups related to Saguaro Aquatics-related cancellations do not expire and may be scheduled even when not actively enrolled. However, if families ask our administrative team for assistance with makeup scheduling, make-ups from Saguaro Aquatics cancellations will be scheduled prior to any make-ups generated by the family.
- We DO NOT provide credits or refunds for class cancellations. The credit for a Class Cancellation must be redeemed in the form of a Make-Up lesson.
COACHES
- We do NOT guarantee a specific coach for enrollment or make-ups. We stress that we sell swimming lessons, NOT coaches. We ask that you trust our curriculum, training process and staffing selections to provide a quality instructor for all swimming lessons that you purchase from Saguaro Aquatics.
- We do not refund, pro-rate, or otherwise compensate in the event of a change in your Coach.
FAMILY PRESENCE AND PARTICIPATION
- To maintain the safety and security of our swimmers, all swimmers under 16 years old must be accompanied by a parent/trusted adult who must remain inside the facility for the duration of their swim lesson.
- For the best swimming lesson experience and to remain in compliance with our insurance requirements, parents are not permitted to enter or actively participate in lessons, other than in our Parent and Tot classes. Please provide our Coaches space to bond with and teach your child. Interfering with lessons prevents the student/coach bonding process and is counterproductive to the learn-to-swim process for your child and the other children in the lesson.
PROPER ATTIRE
Proper attire is required by all patrons over the age of 2 years in all common areas of our
facilities. Saguaro Aquatics reserves the right to define proper attire. Proper attire is age
and gender specific. If proper attire is called into question, Saguaro Aquatics will act in the
best interest of students, patrons, and instructors.
All swimmers under the age of 3 must “double-diaper,” wearing a disposable swim diaper
underneath a reusable swim diaper EVEN IF THEY ARE POTTY TRAINED.
