FREQUENTLY ASKED QUESTIONS

Saguaro Aquatics does not offer a pause option. To stop lessons, a withdrawal form is required. To end lessons at the end of the current month, the form must be submitted by the 15th. Withdrawal requests submitted after the 15th may either pay a $50 late withdrawal fee per swimmer to stop lessons at the end of the current month or be applied to the end of the following month. Please note that the late withdrawal option is not available once the new month has begun.

After withdrawal, your account will remain on file with no enrollment charges. When you ’ re ready to return, you may re – enroll through your client portal or by calling us.

Throughout enrollment, coaches provide brief progress updates to families on deck during the last lesson of each month. However, when a coach determines that a swimmer is ready to grad uate to the next level, families are officially notified by email. Swimmers remain enrolled in their current level until the family enrolls them in the next level through the client portal or with assistance from our admin team

If you believe your swimme r may be ready to graduate but have not received an email notification, please contact the admin team by phone, email, or at the front desk to check on your swimmer ’ s status. If needed, an administrator can request a graduation assessment. Please do not en roll your swimmer in the next level until graduation has been confirmed

Swimmers need to bring their bathing suit, goggles, and a towel to each lesson. All swimmers under the age of 3 are required to “ double diaper, ” meaning they must wear a disposable swim diaper underneath a reusable swim diaper — even if they are potty trained. This industry – standard practice helps keep our water clean and prevents class disruptions due to fecal incidents

Yes, Saguaro Aquatics does accept ESA for payment for lessons, registration, and processing fees. For more information, visit our Policies Page and click on the ESA/AFFCF Billing Procedures link

Saguaro Aquatics policy does not allow for the scheduling of same day make – ups. Make – ups must be scheduled no less than 24 hours in advance of the preferred class time, using the Client Portal. This allows our coaches to be prepared to teach AMAZING lessons to every swimmer that is on their schedule when their shift begins.

Saguaro Aquatics does not offer day passes or open swim for the public. We operate as a month – to – month, subscription – based program for swimming lessons and aquatic fitness classes, and do not have reserved time for open swim . However, clients are welcome to arrange a pool party, which allows for open swim with friends and family

At this time , we do not accept insurance for our swim programs or Wellness Aquatics classes. Our programming is considered an enrichment service rather than a medical service, so families are responsible for payment at the time of enrollment. However, we do accept cer tain alternative funding sources including ESA and AFFCF. If you ’ d like more information, we ’ re happy to help

Monthly tuition is based on the number of class days scheduled for your class each month. Beca use the calendar changes from month to month, the number of classes — and therefore your tuition — can vary

Additionally, a $40 annual registration fee is charged during the first month of enrollment each calendar year.

We recommend reviewing your emailed pay ment receipt, which shows the number of classes and any registration fees included. The increase in your bill is usually due to either the annual registration fee or a higher number of classes in that month ’ s billing cycle

While we cannot provide an exact timeline, we will notify you by email as soon as a spot becomes available. Please reply within 24 hours to confirm your acceptance. In the meantime, we will email you about any current openings in your waitlis ted level so you remain prioritized. If you ’ d like to know your swimmer ’ s position on the waitlist, feel free to reach out — we ’ re happy to help!

We do not accept cash payments. All families must have a valid credit card on file to maintain enrollment, even if payment is made by a third party. We accept both Visa and Mastercard.

The schedule for the following month is released on the 16th of each month. Once it ’ s available, clients can view , enroll in, or switch classes through the Parent Portal. If you don ’ t see a class that fits your schedule, please reach out — we ’ re happy to help you find a time that works for you!